NORTH DEVON FOOTCARE LTD
PRIVACY POLICY

North Devon Footcare is committed to protecting and respecting your privacy when we use your personal data. We have recently updated our Privacy Policy to clarify how we protect your personal information in keeping with the EU’s General Data Protection Regulations (GDPR).

 

The type of personal information we collect

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We currently collect and process the following information:

• Personal identifiers, contacts and characteristics (for example, name and contact details) in line with legal requirements for medical note-taking

• Family details

• Medical details (for example medical history, types of medication)

• Lifestyle choices / social circumstances

• Financial details for payment of services and products

 

How do we get personal information and why do we have it?

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Most of the personal information we process is provided to us directly by you to enable us to provide foot health services, maintain our records, and assist in the administration of the business to ensure we provide an efficient service.

Where necessary or required we also share information with other healthcare professionals (such as your GP or nurse), your parent/guardian (if you are a minor) or your welfare guardian or carer (with your consent).

We are also required by law to keep records of your treatments.

 

How we store your personal information

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Your information is securely stored on our clinical system Cliniko. As per data protection laws, we keep your information for 7 years after your last appointment, then it is destroyed.

 

Your data protection rights

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Under data protection law, you have rights including:

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Your right of access - You have the right to ask us for copies of your personal information.

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Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

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Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

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Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

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Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

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You are not required to pay any charge for exercising your rights.

If you make a request, we have one month to respond to you.

Please contact us at hello@northdevonfootcare.co.uk if you wish to make a request.

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How to complain

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If you have any concerns about our use of your personal information, you can make a complaint to us at:

 

Name: Emily Kendray (Data Controller)

Phone Number: 01271 533020 or 07711 206332

E-mail: hello@northdevonfootcare.co.uk

 

You can also complain to the ICO if you are unhappy with how we have used your data.

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The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

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Dated: 01/01/2024